Here you will find answers to the most frequently asked questions about our shop, shipping, products, and compatibility.
How long does shipping take?
Orders are processed within 1–2 business days. The delivery time within Germany is 1–3 business days. Shipping is free on orders over €59.
Do the products fit my Tesla model?
Every product has compatibility badges that indicate which model it is suitable for. Look out for the badges: Model 3 (2017–23), Model 3 Highland (2024+), Model Y (2020–24), Model Y Juniper (2025+), Model S, Model X, or Universal.
Can I return my order?
Yes. You have a 14-day statutory right of withdrawal from the date you receive the goods. In addition, you may voluntarily return goods that you have only inspected and tested within 30 days (excluding personalized items, gift vouchers, and applied films). To do so, please contact us via email at support@myteslatuning.de. Full details can be found in our return policy.
Which payment methods are accepted?
We accept PayPal, credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Klarna (instant bank transfer and invoice), as well as Shopify Pay.
Are the floor mats really a precise fit?
Yes, our TPE floor mats are custom-cut for each Tesla model. Please make sure to check whether you are ordering the version for Model 3, Model 3 Highland, Model Y, or Model Y Juniper, as the footwells differ.
What is the difference between Model 3 and Model 3 Highland?
The Model 3 Highland (from 2024) is the facelift model with a revised interior. Many accessories such as floor mats, screen protectors, and interior parts are NOT compatible between the versions. Always check the compatibility badges.
What is the difference between Model Y and Model Y Juniper?
The Model Y Juniper (from 2025) has a completely new interior with a different dashboard, a new center console, and a modified trunk. Floor mats, organizers, and many other parts therefore do not fit between the Model Y and Model Y Juniper.
How do I clean the TPE floor mats?
Simply take the mats out of the car and spray them off with water. For heavier soiling, you can use mild soap. TPE material is water-repellent, non-slip, and odorless – ideal for everyday use.
Do you also offer bundles?
Yes, we offer various savings bundles, e.g., complete floor mat sets (footwell + trunk) or thematic packages. You save money with bundles compared to purchasing items individually. Check out the "Savings Bundles" category.
Where do your products come from?
Our products come from specialized manufacturers of Tesla accessories. We carefully select each item and test it for fit and quality before adding it to our range.
Do you also deliver to Austria and Switzerland?
Yes, we deliver to Austria, the rest of the EU, and Switzerland. Shipping costs and delivery times may vary depending on the country. Shipping is free within Germany on orders of €59 or more.
How can I contact you?
You can reach us by email at support@myteslatuning.de. We generally respond within 24 hours on business days.